Frequently Asked Questions
How long does it take to receive my order?
Most CruiseVibin products are made to order. Production time is separate from shipping time. You’ll receive tracking information once your order ships.
Where are your products made?
Our print-on-demand products are produced and fulfilled by professional printing partners. The production location may vary depending on the product and availability.
Can I change or cancel my order?
Because our products are made to order, changes or cancellations can only be requested before production begins. Contact us as soon as possible if you notice an error.
Can I return or exchange an item if I ordered the wrong size?
Since our products are made specifically for each order, we generally cannot accept returns or exchanges for incorrect size selection or a change of mind. Please review the size chart carefully before ordering.
What if my item arrives damaged or incorrectly printed?
Please contact us promptly with your order number and clear photos of the item and packaging. We’ll review the issue and work with you to make it right.
What if I received the wrong item?
Contact us with your order number and photos of what you received, and we’ll help resolve the issue.
Do you offer tracking?
Yes. Once your order ships, tracking information will be sent to the email address used at checkout.
Do you ship outside the United States?
For now, CruiseVibin is focused on U.S. customers. If we expand shipping destinations, they’ll appear at checkout.
Can I send an order as a gift?
Absolutely. You can ship an order directly to the recipient by entering their address at checkout.
How should I care for my printed apparel?
For best results, wash apparel inside out in cold water with similar colors. Use a gentle cycle and avoid high heat when drying. Do not iron directly over the printed design.
How can I contact CruiseVibin?
Use our Contact page and we’ll get back to you as soon as possible.