Refund policy

Refund Policy

Most CruiseVibin products are made to order. Because items are produced specifically for each customer, we generally do not accept returns or exchanges for buyer’s remorse, incorrect size selection, incorrect color selection, or a change of mind.

If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us as soon as possible after delivery. Include your order number, a description of the problem, and clear photographs showing the issue.

If an error is confirmed, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

Please review product descriptions, size charts, colors, and shipping information carefully before placing your order.

If you need to change or cancel an order, contact us immediately. Because orders may enter production quickly, we cannot guarantee that changes or cancellations will be possible once production has begun.

Customers are responsible for providing an accurate shipping address. Orders shipped to an incorrect address entered during checkout may not qualify for replacement or refund.

Approved refunds are issued to the original payment method. The time required for the refund to appear depends on the customer’s bank or payment provider.

For questions regarding an order, please contact CruiseVibin through our Contact page.